AI Studio Troubleshooting Guide 

Getting Started Issues 

Issue: Unable to create an account 

Solution: 

• Check if you're using a supported email domain 

• Clear browser cache and cookies 

• Try a different browser 

• Ensure you have a stable internet connection 

• If corporate email, check with IT about firewall restrictions 

Issue: Can't access dashboard after login 

Solution: 

• Verify you're using the correct login credentials 

• Check if your account has been properly activated 

• Clear browser cache and try incognito mode 

• Disable browser extensions that might interfere 

• Contact support if issue persists 

Connection Problems 

Issue: Frequent disconnections during sessions 

Solution: 

• Check your internet connection stability 

• Close unused browser tabs to free up resources 

• Try a wired connection instead of Wi-Fi if possible 

• Clear browser cache and restart 

• Check if your VPN is causing interference 

Issue: API endpoints unreachable 

Solution: 

• Verify the correct endpoint URLs in your requests 

• Check API keys for validity and permissions 

• Ensure your network allows outbound connections to AI Studio services 

• Test with a simple curl command to isolate the issue 

• Contact your network administrator if corporate restrictions apply 

Performance Issues 

Issue: Slow model response times 

Solution: 

• Select a faster model variant if available (e.g., Claude 3.5 Haiku) 

• Reduce input token length for quicker processing 

• Check your network latency with a speed test 

• Monitor system resource usage during interactions 

• Schedule resource-intensive tasks during off-peak hours 

Issue: High resource consumption 

Solution: 

• Close other resource-intensive applications 

• Monitor browser memory usage and restart if necessary 

• Consider using the desktop client instead of browser version 

• Limit the number of concurrent requests 

• Implement request batching for multiple similar queries 

API Integration Challenges 

Issue: Authentication errors with API 

Solution: 

• Regenerate API keys and retry 

• Ensure API keys are stored securely and not exposed 

• Check if you're including the key in the correct header format 

• Verify your account has API access permissions 

• Review API request limits for your tier 

Issue: Incorrect response formats 

Solution: 

• Check your request body formatting 

• Verify that content types are properly specified in headers 

• Review the API documentation for correct parameter usage 

• Test with example requests from the documentation 

• Implement proper error handling in your code 

Model Output Problems 

Issue: Incomplete or truncated responses 

Solution: 

• Increase your max_tokens parameter 

• Break complex queries into smaller, sequential requests 

• Check if you're hitting token limits for your subscription tier 

• Use system prompts to instruct the model to be concise 

• Implement pagination for long outputs 

Issue: Irrelevant or off-topic responses 

Solution: 

• Refine your prompts to be more specific and detailed 

• Add examples of desired outputs in your prompt 

• Use system messages to define the context clearly 

• Experiment with temperature settings (lower for more deterministic outputs) 

• Implement structured output formats when possible 

Billing and Account Issues 

Issue: Unexpected charges 

Solution: 

• Review usage analytics in your dashboard 

• Set up usage alerts and limits 

• Check for unauthorized access to your API keys 

• Review your application logic for potential infinite loops 

• Contact billing support with specific transaction IDs 

Issue: Unable to upgrade subscription 

Solution: 

• Clear browser cache and cookies 

• Use a different payment method 

• Check if your card has international transaction permissions 

• Verify billing address matches card information 

• Contact support with specific error messages 

User Interface Problems 

Issue: UI elements not displaying correctly 

Solution: 

• Try different browsers (Chrome, Firefox, Safari) 

• Update your browser to the latest version 

• Disable browser extensions temporarily 

• Check for JavaScript errors in the console 

• Adjust zoom level and display settings 

Issue: File upload failures 

Solution: 

• Check file size limits and formats 

• Compress files if necessary 

• Try uploading files individually rather than in batch 

• Clear browser cache and temporary files 

• Check browser console for specific error messages 

Advanced Troubleshooting 

Issue: Custom integration failures 

Solution: 

• Enable verbose logging in your application 

• Implement request/response logging for debugging 

• Test API endpoints with Postman or similar tools 

• Create minimal reproducible examples 

• Document exact steps and error messages when contacting support 

Issue: Webhook delivery problems 

Solution: 

• Ensure your server is publicly accessible 

• Check server logs for incoming requests 

• Verify correct URL format in webhook configuration 

• Implement proper response codes (200 OK) to acknowledge receipt 

• Set up monitoring for webhook endpoints 

If you continue to experience issues after trying these solutions, please contact our support team with: 

• Detailed description of the issue 

• Steps to reproduce 

• Error messages or screenshots 

• Account information 

• Timestamps of when issues occurred