We’re excited to spotlight Akram Dweikat as this month’s HP Z Ambassador of the Month!
Akram is an AI expert, serial entrepreneur, and currently the Engineering Manager for Deliveroo’s Care Automation (GenAI) team. Recognized by the UK government as an Exceptional Talent in computer engineering, innovation, and entrepreneurship, Akram brings a powerful mix of technical excellence and real-world impact to everything he does.
At Deliveroo, Akram Dweikat leads the Care Automation (GenAI) team, where the focus is on transforming customer service for restaurants, partners, and consumers through advanced AI solutions. Under Akram’s leadership, the team leverages Generative AI to automate key support operations—ranging from AI-powered chatbots for common inquiries to workflow tools that enhance the productivity of human agents. The team also builds foundational infrastructure to support broader adoption of GenAI technologies across the organization.
Akram’s work stands out for its scale and sophistication:
-
Managing high volumes of traffic and complex, multi-source data
-
Supporting multilingual markets and meeting diverse regulatory requirements
-
Integrating GenAI with surrounding systems, including Retrieval-Augmented Generation (RAG) applications and agentic behavior
-
Developing robust evaluation frameworks to track performance and ensure quality across use cases
Through this work, Akram is helping redefine how AI can be used to deliver seamless, scalable, and human-centered customer care at a global level.
Before Deliveroo, he led teams focused on dispatching, pricing, and selection systems, and he served as an AI expert with the World Economic Forum’s Global Future Council on Artificial Intelligence for Humanity.
Beyond the world of AI, Akram is deeply passionate about giving back. He’s helped build agricultural gardens in Palestine for food and income security and was one of just eight youth leaders chosen to meet former U.S. President Barack Obama during his visit to the region.
Fun fact: Akram is also known as the Watermelon Guy—he likes watermelon a lot! 
